Last Updated: 15 August 2024
This Privacy Policy ("Policy") outlines how TEXSPO TECHNOLOGY SDN. BHD. ("we," "us," or "our") collects, uses, maintains, and discloses your personal data in connection with the Taxspocab Car Rental Service platform ("Service"). We are committed to protecting your privacy in compliance with the Malaysian Personal Data Protection Act 2010 ("PDPA") / Akta Perlindungan Data Peribadi 2010. By using our Service, you consent to the data practices described in this Policy.
Table of Contents
Personal Data We Collect (Data Peribadi yang Kami Kumpul)
We collect personal data to provide and improve our Service. This data includes:
Information You Provide Directly
- Personal Identification Data: Full name, username, email address, phone number, and billing address.
- Verification Data: For all users, your Malaysian National Registration Identity Card (NRIC) number. For drivers, we also require a photograph of your NRIC, a valid driver's license (including number, expiry date, and photo), and a selfie for identity verification.
- Booking Data: Pick-up and drop-off locations, travel dates and times, vehicle preferences, and any special instructions you provide.
- Payment Data: We do not store your full credit card or banking details. Payments are processed by our secure third-party payment gateway partners (e.g., iPay88). We only receive transaction identifiers and confirmation status.
- Communication Data: Messages and attachments exchanged between you, drivers, and our support team through the in-app chat feature.
Information Collected Automatically
- Vehicle Condition Data: Photographs of the vehicle's condition that you upload before and after your rental period.
- Technical and Usage Data: IP address, device type, browser information, operating system, pages visited, and interaction with our Service features, collected via cookies and similar technologies.
- Geolocation Data: With your permission, we may collect your device's precise location to facilitate pick-ups and enhance service delivery.
How We Use Your Personal Data (Bagaimana Kami Menggunakan Data Peribadi Anda)
Your personal data is used for the following legitimate purposes:
- To Provide and Manage Services: To process bookings, verify user identity, assign vehicles and drivers, facilitate payments, and manage the entire lifecycle of your trip.
- To Ensure Safety and Security: To verify the identities of our clients and drivers, monitor for fraudulent activities, and enforce our terms of service to protect all users.
- To Communicate With You: To send booking confirmations, trip updates, payment invoices, and important support messages via email, WhatsApp, or our in-app chat.
- To Provide Customer Support: To respond to your inquiries, resolve disputes, troubleshoot problems, and provide you with assistance.
- To Improve Our Service: To analyze usage patterns, gather user feedback, and conduct research to enhance the performance, features, and user experience of our platform.
- To Comply with Legal Obligations: To adhere to applicable laws, regulations, legal processes, or governmental requests in Malaysia.
Disclosure of Your Personal Data (Pendedahan Data Peribadi Anda)
We respect your privacy and do not sell, rent, or trade your personal data. We may disclose your data only to the following parties under strict confidentiality obligations:
- Drivers and Clients: We share essential information (e.g., name, pick-up location, vehicle details) between the client and the assigned driver to facilitate a confirmed booking. Direct contact numbers are not shared; all communication is channeled through our secure platform chat.
- Third-Party Service Providers: We engage trusted partners for functions such as payment processing (iPay88), cloud hosting, data analytics, and communication services. These providers are contractually bound to use your data only for the purposes we specify and to implement robust security measures.
- Legal and Governmental Authorities: We may disclose your data if required by law, court order, or in response to a valid request from law enforcement or other government agencies.
Cookies and Tracking Technologies (Kuki dan Teknologi Penjejakan)
We use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us to remember your preferences, secure your account, and analyze how our Service is used. You can control the use of cookies at the individual browser level, but disabling them may limit your use of certain features on our platform.
Data Security (Keselamatan Data)
We implement stringent technical and organizational security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, access control restrictions for authorized personnel, and secure server infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention (Penyimpanan Data)
We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Your data will be securely deleted or anonymized once it is no longer required.
Your Rights Under the PDPA (Hak Anda di bawah PDPA)
As a data subject in Malaysia, you have the following rights concerning your personal data:
- Right to Access: To request access to and obtain a copy of your personal data that we hold.
- Right to Correct: To request the correction of any inaccurate or incomplete personal data.
- Right to Withdraw Consent: To withdraw your consent for the processing of your personal data at any time (subject to legal or contractual restrictions).
- Right to Limit Processing: To request to limit the processing of your personal data.
To exercise these rights, please submit your request in writing to our Data Protection Officer using the contact details provided below.
Changes to This Privacy Policy (Perubahan kepada Polisi Privasi Ini)
We reserve the right to update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed.
Contact Us (Hubungi Kami)
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our Data Protection Officer at:
TEXSPO TECHNOLOGY SDN. BHD.
Email: support@taxspocab.my
Phone: +60 16-558 0298
For more information, you can also visit our Contact Us page.